Please ensure you've selected the correct shipping option for your chosen address to ensure that there is no delay processing your orders.
IRELAND.
For sea vegetable pouch orders, we aim to dispatch orders within 2-3 working days. For gel orders they will be dispatched Monday's and Thursday's as they are made to order for freshness. They are usually delivered with 1-2 working days from dispatch. Please be aware that all orders can take up to 7 days before being dispatched, so please bare this in mind when you contact us regarding your order, we recommend allowing 7 days before contacting us. Volume of orders can increase the time your order is dispatched.

Europe.
European sea vegetable pouch orders, we aim to dispatch orders within 2-3 working days. Please note that it can take up to 2-5 working days to be delivered. Irish Sea Moss Gel will be made fresh and frozen the night before dispatch to maintain freshness in transit, this is due to the possibility of delays that may occur.

For international orders please see our sister site here

Irish Moss Gels are made Sunday and Wednesday as all orders are made fresh for delivery. Please store your Irish Moss Gel in the coldest part of your fridge upon delivery, it can last up to 3 weeks in the fridge. Please note that warm fridge temperatures can decrease shelf life so please store correctly.

Please note we will no longer be checking if your address is correct, it is your responsibility to provide a correct address. We are not responsible for lost or returned parcels due to incorrect/insufficient addresses, this is due to the perishable nature of Irish Moss.

Returns
Due to the nature of our products we are unable to accept returns, however if your item is damaged on arrive please send us an email with pictures within 48hrs and we will try to rectify it.

Customs delays and VAT charges
Please be aware that all international orders may be subject to customs and/or VAT charges and will be delivered duties unpaid. You must check before purchasing if any charges are applicable or whether these products are accepted into your country, as The Sea Moss Boss is not liable for this or charges. It is the sole responsibility of the customer.